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Maintenance and troubleshooting guides for owners of Smartool commercial machines. Pick your machine line below for daily cleaning, pre-season checks and fault-finding steps, or search all articles. Alarm codes and service intervals differ by model and are listed in your machine's operation manual. If you need the manual or help reading a code, contact our support team.
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Guides by machine line
Soft serve and ice cream machines
Models: SW52REL-TF, SW26RJL-F, SW26-BA, GT18RELW, BT742SR2JL-F, BT768CRJL-TF, BQ series
- Maintenance of Ice Cream MachineHow often to clean, daily shutdown cleaning, pre-summer checklist
- Soft Ice Cream Machine TroubleshootingSoft product, stalled beater, weak cooling, alarms
- Soft Serve Ice Cream Mix Selection and Usage GuidePowder, liquid and self-made mix; temperature and storage
- Soft Serve Ice Cream Overrun (Puffing)How air content affects yield and texture
Slush machines
Models: RL18-3, RL18-2, RLC18-1
- Maintenance of Slushy MachineDaily clean and sanitize, weekly checks, storage
- Slush Machine TroubleshootingSlush not forming, noise, leaks, shutdowns
Ice makers
- Maintenance of Ice MachineCondenser, water-system cleaning, filter and bin care
- Ice Maker TroubleshootingNo ice, no water intake, no harvest, shutdowns
Still stuck? See the fault diagnosis guide, contact Smartool support with your model and serial number, or read about warranty and service.