Shipping Policy

Processing and lead times

Orders are processed within 1–2 business days after payment clears. If a model is not in stock, the expected lead time is shown on your quote. Business days are Monday to Friday, excluding US federal holidays.

You will receive an email with the carrier and tracking number when your order ships.

How we ship

• Countertop units: usually by UPS or FedEx.
• Floor-standing machines: usually by LTL (less-than-truckload) freight on a pallet. The carrier contacts you to book a delivery appointment.

Freight cost

Freight to your delivery address is shown on your quote.

Delivery options

Freight deliveries are normally curbside. If you need liftgate service, inside delivery or delivery to a residential address, tell us when you request a quote; additional charges may apply.

Before delivery, check that the machine fits through your doors and that you have the electrical circuit listed on the product page.

Where we ship

We ship within the contiguous 48 states. Alaska, Hawaii and international destinations are quoted on request; import duties and taxes outside the US are paid by the buyer.

Tracking

Use the tracking link in your shipping email. For freight shipments, the carrier contacts you to schedule delivery. If tracking has not updated for 3 business days, contact us and we will follow up with the carrier.

Inspecting your delivery

1. Before you sign, count the boxes or pallets and check them for damage.
2. If anything is damaged, write a short description (for example “crushed corner, box torn”) on the delivery receipt before you sign, and take photos.
3. If the machine is clearly damaged, you can refuse the delivery. Tell us the same day.
4. Report damage you find after unpacking within 7 days of delivery, with photos of the machine, the packaging and the shipping label. Keep the packaging until the claim is settled.

We handle the claim with the carrier and arrange a repair or replacement under our Return & Refund Policy.

Address changes and refused deliveries

Please check your delivery address on the quote. If a shipment has to be re-sent because of an incorrect address, a $15 re-shipping fee applies. If an undamaged shipment is refused, return freight and a 15% restocking fee apply.

Installation

Machines are delivered ready to install. Electrical work and water or drain connections should be done by licensed local trades. Contact us for the electronic manual or a setup video.