Privacy Policy

This policy explains what personal information Smartool Holdings LLC (“Smartool”, “we”, “us”) collects when you use smartoolusa.com, request a quote, place an order or contact us for support, and how we use it. Our customers are mainly businesses; this policy also applies to the individuals who contact us on their behalf.

Information we collect

Information you give us

• Quote and contact forms: business name, your name, email address, phone or WhatsApp number, and your message.
• Orders: billing and delivery addresses, the items ordered, and payment confirmation. Card numbers are handled by our payment provider; we do not receive or store them.
• Support requests: model and serial numbers, photos and videos of the equipment, and our correspondence with you.

Information collected automatically

• Device and browser type, pages viewed, the site that referred you, and an approximate location derived from your IP address.
• This is collected with cookies and similar technologies, including Google Analytics. See Cookies.
• Our forms use a spam-protection check that may look at your browser and IP address to confirm the form was sent by a person.

How we use it

• To answer your questions and prepare quotes
• To process, ship and invoice orders
• To provide warranty and technical support
• To understand how the website is used and improve it
• To send you product news and offers, only if you have agreed. Every marketing email has an unsubscribe link.
• To prevent fraud and comply with tax, accounting and other legal obligations

How we share it

We share personal information only as needed for the purposes above:

• Service providers that host the website, send email, provide analytics, process payments and deliver freight, under contracts that limit their use of the data.
• Our manufacturing partner, to fulfil orders and handle warranty repairs.
• Authorities when the law requires it, or to protect our rights.
• A buyer or successor if our business is sold or reorganized.

We do not sell personal information.

Cookies

We use cookies that the website needs to work, and, with your consent where required, analytics cookies. You can change your choice at any time through the cookie banner or your browser settings. To opt out of Google Analytics on all websites, use Google’s opt-out browser add-on.

International transfers

Some of our staff and our manufacturing partner are located outside the United States. Information you send us may be accessed and stored there to answer your request or support your equipment. We take reasonable steps to protect it wherever it is processed.

How long we keep it

We keep personal information for as long as we need it for the purposes above. Order and invoice records are kept for as long as tax and accounting law requires. Inquiries that do not lead to an order are deleted when we no longer need them, or sooner if you ask.

Security

We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections to this website and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, and you can unsubscribe from marketing email at any time.

If you live in a US state with a consumer privacy law, such as California, Colorado, Connecticut, Virginia or Texas, you may also have the right to know what we collect and how we use it, to obtain a copy, to correct or delete it, and to opt out of the sale or sharing of personal information and of targeted advertising. We will not discriminate against you for using these rights.

To make a request, email [email protected] with the subject “Privacy request”. We will verify your request using the contact details we already hold, and reply within 45 days. You may use an authorized agent. If we decline your request, you can appeal by replying to our decision.

Children

This website is intended for businesses and is not directed to children under 16. We do not knowingly collect their personal information.

Changes to this policy

We may update this policy. The “Last updated” date at the top shows when it last changed. Significant changes will be highlighted on this page.