🚚 SHIPPING POLICY

Shipping Policy

Fast & Reliable Delivery Nationwide

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Order Processing

Orders are processed within 1-2 business days Monday-Friday (excluding federal holidays). You will receive an Order Confirmation immediately and a Shipping Notification with tracking when dispatched.

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Shipping Methods

We ship via FedEx and UPS to the contiguous 48 states, and DHL/EMS internationally to 200+ countries. Hawaii and Alaska require special quotes.

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Domestic Shipping

Standard Ground: 3-7 business days, FREE. Expedited: 3-14 business days, calculated at checkout. Fees auto-calculate based on weight and destination.

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International Shipping

Available to 200+ countries. Delivery: 5-25 business days. Important: You are responsible for import duties, VAT, and customs charges.

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Tracking & Support

Track your order using the link in your shipping notification. For lost/damaged packages, contact the carrier first, then escalate to us at [email protected] within 7 days.

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Restrictions

Incorrect addresses incur a $15 re-shipping fee. Refused deliveries are charged return shipping plus 15% restocking fee. Hazardous materials are prohibited.

Contact Information

Smartool Holdings LLC.

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Address
18261 Gale Ave
City of Industry, CA 91748
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Business Hours
Monday – Friday
08:30 – 17:30 (UTC+8)
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Email