Fast & Reliable | All 50 States (Exclusions Apply) | Global Export Solutions
❶ Order Processing
✅ 1-2 Business Days Handling
Orders confirmed via email are processed Monday-Friday (excluding federal holidays).
📧 You’ll receive:
- Order Confirmation: Immediately after purchase.
- Shipping Notification: With tracking link upon dispatch.
❷ Shipping Methods & Carriers
Available Services
| Region | Carriers | Supported Destinations |
|---|---|---|
| United States | FedEx, UPS | Contiguous 48 states |
| International | DHL, EMS | 200+ countries (excl. sanctions) |
⚠️ Excluded U.S. Areas: Hawaii, Alaska (contact [email protected] for special quotes).
❸ Domestic Shipping (USA)
Cost & Delivery Estimates
| Service Option | Delivery Time | Price |
|---|---|---|
| Standard Ground | 2-8 business days | FREE |
| Expedited | 1-3 business days | Calculated at checkout |
🔍 Shipping fees auto-calculate based on weight, dimensions, and destination.
❹ International Shipping
Key Conditions
🌍 Available Countries: See dropdown menu at checkout.
📦 Duties & Taxes:
- Your Responsibility: Import fees, VAT, or customs charges.
- No Prepayment: We do not collect duties upfront.
⚡ Delivery Estimates:
- 5-15 business days (varies by destination).
❺ Tracking & Support
Post-Shipment Actions
🔗 Track Order: Use the link in your shipping notification.
📞 Lost/Damaged Packages:
- Contact Carrier First: FedEx/UPS/DHL/EMS support required.
- Escalate to Us: Email [email protected] within 7 days with documentation.
❻ Restrictions & Penalties
| Scenario | Policy |
|---|---|
| Incorrect Address | $15 re-shipping fee applies |
| Refused Deliveries | Return shipping + 15% restocking fee charged |
| Hazardous Materials | Prohibited (liquid nitrogen, dry ice, etc.) |
❼ FAQ
Q: Can I change my shipping address after ordering?
A: Email [email protected] within 6 hours of purchase.
Q: Do you ship to P.O. boxes?
A: Yes, via USPS (select “Standard Ground”).
Q: What if my country isn’t listed?
A: Contact [email protected] for freight forwarding options.
❽ Contact
📞 Shipping Support: +1-213-578-5666 (M-F 8AM-5PM MST)
📧 Escalations: [email protected]
ℹ️ Updates: Policy revised annually. Material changes notified via email.
📄 Linked Policies: Returns & Refunds | Term of services.