Return & Refund Policy

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

How to return and get a refund/replacement?

Step 1: Please contact our Smartoolusa.com customer service ( Contact us) and provide the reason and the necessary pictures or videos to verify your order issue.

Step 2: Our customer service team investigates and offers a solution based on our policy.

Step 3: Both parties reach an agreement on the solution, and our customer service team provides the return information (Please do not send your return to the sender’s address on your package.).

Step 4: Return the product (if required). When our warehouse receives the return, our customer service team will operate the refund/replacement. And you will receive the refund within 2-14 business days. The exact time depends on your card issuer.

1. Reasons Supporting Free Return

Return reason	Note
DOA(Dead on arrival)	You can reject it directly if it is confirmed damaged
Wrong item sent	Please provide us with clear pictures of the item, the SKU/PN number, and all shipping labels on the package
Doesn’t match the description	Please provide us with some photos to show the problem
Quality issues	Please provide us with some pictures or videos to verify it

Note: Please contact us with necessary pictures or videos for the above return situations. Once verified, We will offer you a suitable solution.

2. Reasons Not Supporting Free Return

Return reason	Note
Arrived too late	Smartoolusa.com will not offer free returns if the delivery is delayed due to reasons out of our control.
Don’t want/need/like it	Receive the item but change your mind/order by mistake/price changes
Without manual or non-standard manual	Contact us for an electronic or video manual
User’s error	Any damage caused by the user’s misoperation will not be covered

Note: For the above return situations, the buyer will bear the cost of return & restock.

3. How long does it take to receive my refund?

Payment Method	Refund Processing Time	Note
Credit Card	Within 3-14 business days after receiving the refund email (depending on your card issuer)	We will not charge you any processing fee
Paypal	Up to 48 hours after you receive the refund email

Note: If you have not received a refund within the time frame, please feel free to contact us or your card issuer.

4. Order Cancellation

The number of days during which an order can be cancelled is 3 days.

The time limit for processing orders after consumers place an order is 2 days. If a consumer initiates an order cancellation earlier than the shipping time and within the time period allowed for initiating order cancellation as specified on the website, the order can be cancelled.

5. Return Address

9500 Santa Fe Springs Rd, Santa Fe Springs, CA 90670

Please contact customer service to confirm the address before returning

Special Notes

Product Return Preference: We only accept returns for defective products

Product Exchange Preference: No, we do not accept exchanges

Statement: Smartoolusa.com reserve all the right for the final explanation of the return and refund policy. If you have any questions, please don’t hesitate to contact us.