Privacy Policy

Smartool (“we,” “us,” or “our”) is committed to safeguarding the privacy and security of your personal information. This Privacy Policy governs the collection, use, disclosure, and protection of data related to our products (commercial ice cream machines, ice makers, snow cone machines) and services.

We collect Personal Identifiers (name, email, phone), Commercial Data (purchase history, warranties), Technical Data (IP address, cookies), Customer Support Data (service requests), and Marketing Preferences.

We process data under Contractual Necessity (order fulfillment), Legitimate Interests (product improvement, fraud prevention), and Consent (marketing communications).

Your information is used for order processing, technical support, website analytics, marketing communications, and legal compliance. We only use data as necessary for these purposes.

We share information with Service Providers (payment processors, logistics partners), Legal Authorities (when required), and in Business Transfers (with confidentiality safeguards).

Data may be transferred internationally. We ensure safeguards such as Standard Contractual Clauses (SCCs) and compliance with the EU-U.S. Data Privacy Framework.

You have rights to Access/Portability, Correction, Deletion, Opt-Out of marketing, Restrict Processing, and Object to processing. Contact us to exercise these rights.

We employ SSL/TLS encryption, AES-256 for stored data, role-based access controls, multi-factor authentication, regular security audits, and employee training programs.