🔧 Warranty Made Clear
What’s Covered?
| Part | Duration | What’s Not Covered |
|---|---|---|
| Compressor | 3 Years | Clogs from improper cleaning |
| Digital Controls | 2 Years | Water damage (e.g., spills) |
| External Parts | 1 Year | Dents/scratches from accidents |
Quick Tip: Register your machine online within 30 days to activate warranty → Register Here
🚨 Safety First
When Things Go Wrong:
EMERGENCY STEPS FOR MACHINES:
- 1.🛑 POWER OFF if you notice:
- Unusual smells/smoke
- Refrigerant leaks (hissing sounds)
- Sparks near controls
- 2.📞 Call Us Immediately: +1 (213) 578-5666
- 3.🚪 Keep Area Clear until help arrives
💡 Pro Tips to Avoid Issues
✅ DO:
- Clean filters weekly (🔗 Video Tutorial)
- Update software monthly (automatic for IoT models)
- Use Smartool-branded sanitizer (#SAF-2024 series)
❌ DON’T:
- Run machines >20 hours straight
- Disable automatic defrost
- Use non-approved attachments
📞 Contact Cheat Sheet
| For… | Use This Channel |
|---|---|
| Urgent Repairs | 📞 +1 (213) 578-5666 |
| Technical Questions | 🔧 [email protected] |
| Order Changes | 📧 [email protected] (Include order #) |
| Legal Disputes | ✉️ [email protected] |
⚖️ Your Rights & Ours
Plain English Summary:
- We’ll Fix It if our machine fails due to manufacturing issues
- You’re Responsible if damage comes from:
- Skipping maintenance
- Using unapproved parts
- Power surges (use a surge protector!)
Full Legal Details: See Sections 5.1-5.3 in Complete Terms
Version: 2025-R1 ｜ 📆 Last revised: [03/31/2025]