Products & Pricing
1What types of products does Smartool offer?
Smartool offers a wide range of commercial equipment, including commercial ice - cream machines, commercial snow melters, commercial ice makers, and kitchen refrigerators.
2What are the common features of Smartool's products?
Many of our products feature all - stainless - steel exteriors, high - efficiency compressors like Embraco R290, and advanced functions such as one - key defrost, night fresh - keeping, and material shortage alarm. Some also have features like touch - sensitive control panels, magnetic coupling stirring systems, and LED lights.
3Do Smartool's products have relevant certifications?
Yes, many of our products are certified with *ETL, *NSF, CA65, FCC, and FDA. However, for some specific models, the certification status may vary, and you can check the product details for more information.
4I'm a dealer or contractor. How can I get wholesale - discounted prices?
You can click "Get quotes" on our website to contact our service staff and inquire about wholesale - discounted prices. They will provide you with detailed information and assistance based on your specific needs.
5Can I buy directly from the Smartool independent website?
Yes, you can place orders directly on our independent website. The purchasing process is simple and secure.
Services & Supports
1What is the warranty policy for Smartool products?
All products come with a ONE - YEAR warranty for the whole machine and a three - year warranty for the compressor. Vulnerable and consumable parts are randomly provided. For first - tier cities, on - site warranty service is available. If on - site service cannot solve the problem, we offer a free machine replacement service within one year, and free repair service at the warehouse in the second and third years.
2Do you provide any after - sales training and support?
Yes, we provide free video operation training and free phone consultation for all our products.
3How energy - efficient are Smartool's kitchen refrigerators?
Our kitchen refrigerators, such as the workbench model TK0.4L2FD, use air - cooled internal circulation technology and real environmentally friendly R290 compressors. They can save up to 30% of energy with features like automatic evaporation and optimized insulation.
4Can the production capacity of Smartool's ice - cream machines meet high - demand scenarios?
Our ice - cream machines have different production capacities. For example, the BT768CRJL - TF model has a production capacity of 68L/H, which is suitable for high - demand commercial scenarios.
5Are Smartool's snow melters easy to operate?
Yes, our snow melters are designed with user - friendly features. Many models have functions like one - key defrost, and some also have touch - sensitive control panels for easy operation.